Your Privacy Matters

We're committed to protecting your personal information and ensuring your shopping experience is secure, transparent, and trustworthy.

Last Updated: 16th August, 2026

At Chisom Inspired Creations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide when you:

Create an account on our website
Place an order
Request a personalised product
Contact us
Subscribe to our newsletter
Submit a contact or enquiry form
Participate in promotions or other activities on our website

Depending on how you interact with us, this information may include:

Full name
Email address
Billing and delivery address
Telephone number
Payment and transaction information
Product and order details
Personalisation details you provide for customised products
Information contained in messages or enquiries you send to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Deliver your products
Process personalised and custom orders
Communicate with you about your orders
Respond to questions and enquiries
Provide customer support
Process payments securely
Improve our website, products, and services
Send marketing communications where you have provided appropriate consent
Prevent fraud, misuse, and unauthorised activity
Comply with applicable legal and regulatory requirements

We only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Personalised Products

If you request a personalised product, you may provide information such as names, initials, messages, dates, or other details required to create your order. You are responsible for ensuring that any information you submit for personalisation is accurate and that you have permission to provide any personal information belonging to another person. We use personalisation information only as necessary to fulfil your order, provide customer service, and meet our legal obligations.

4. Payment Information

Payments made through our website may be processed by third-party payment providers. Chisom Inspired Creations does not normally store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies. Please refer to the payment provider's privacy policy for more information about how your payment information is handled.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping basket
Understand how visitors use our website
Improve website functionality
Measure website performance
Provide relevant marketing where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect how some parts of the website function.

6. How We Share Your Information

We do not sell or rent your personal information. We may share information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:

Payment processors
Delivery and shipping providers
Website hosting providers
E-commerce and website service providers
Email and marketing service providers
Analytics providers
Professional advisers where necessary
Government authorities or law enforcement where legally required

These third parties should only receive information that is necessary for them to provide their services or fulfil their legal obligations.

7. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you information about:

New products
New collections
Special offers
Promotions
Brand updates
Other relevant information from Chisom Inspired Creations

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal, accounting, or regulatory requirements. When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information where legally permitted
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Opt out of marketing communications

To exercise any applicable rights, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Chisom Inspired Creations

Email: Chisom@chisominspiredcreations.com

Website: chisominspiredcreations.com

Important: This Privacy Policy is a general website template and should be reviewed and adapted to the client's actual location, business structure, payment providers, email/marketing tools, analytics tools, cookies, and applicable privacy laws before publication.

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